- Is BusNanny ever installed on-premise?
- No. Every deployment is fully hosted by BusNanny on Microsoft Azure—either on our shared Azure environment or on dedicated Private Azure resources for your organization. You never manage servers yourself.
- What is the difference between Shared and Private Azure?
- Shared Azure runs on a secure multi-tenant stack with infrastructure costs (storage, backups, geo-resilience) bundled into the per-bus price. Private Azure gives you isolated compute and database in Azure, with baseline hosting plus optional upgrades for backup retention, geo-redundancy, and extra storage.
- Why are backups and geo-redundancy included on Shared but optional on Private?
- On Shared Azure we standardize one resilient configuration for all customers and spread infrastructure cost across the fleet. On Private Azure you control your isolation and compliance profile—we include a solid baseline, and you add only what your district requires.
- What URL does Private Azure use?
- Private Azure districts get a dedicated subdomain on busnanny.com—for example austinisd.busnanny.com—with TLS managed by BusNanny. Staff, drivers, and parents sign in at that URL; we register the subdomain, bind the wildcard certificate, and configure OAuth redirect URIs during onboarding.
- How does BusNanny compare on price?
- Full-feature pupil-transport platforms with GPS, parent apps, and ridership typically publish $39–54 per bus per month (UniteGPS, Bustrak, Synovia) and often add $800–1,700 per bus in proprietary hardware and tablet data plans. GPS-only tiers start around $25–31 per bus when bundled with hardware contracts. BusNanny Shared Azure is $32 per bus per month ($27.20 with annual billing)—below full tablet suites because you use phones or tablets you already own, while still including live tracking, parent ETAs, and scan-based ridership.
- Do parents pay anything?
- No. Parent and guardian access is included for every student linked to your district—there is no per-family fee.
- Are there nonprofit or education discounts?
- We offer additional discounts for public school districts on multi-year agreements and for small daycare or church fleets. Mention your organization type when you request a demo.
- How do cancellations work?
- Monthly plans require at least 30 days’ notice before the billing period ends. Annual plans can be cancelled only with at least 60 days’ notice before renewal. Service continues through the paid period. You agree to these terms at checkout.
- What if we need more buses?
- Your paid quantity is your bus seat limit. Increase quantity from Bus barn → Billing (or restart checkout with a higher count) to add more buses.
